Service Level Agreement

This Service Level Agreement (SLA) defines the expected uptime, response times, and support standards for the DoorSerch platform.

1. Platform Uptime

DoorSerch targets 99.5% monthly uptime. Scheduled maintenance windows will be announced at least 24 hours in advance.

2. Verification Turnaround

Property verifications are completed within 3 business days of assignment. Urgent verifications can be requested for an additional fee.

3. Support Response Times

Critical issues: 4-hour response. Standard queries: 24-hour response. Feature requests: 5 business days. Support is available via support@doorserch.com.

4. Remedies

In the event DoorSerch fails to meet the stated uptime target, affected landlord subscribers may request a pro-rated credit for the affected period.