Privacy Policy
Last updated: May 2026 · Effective immediately
DoorSerch ("we", "our", or "us"), a product of Translovia Holdings Ltd, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the DoorSerch platform.
1. Information We Collect
We collect information you provide directly (name, phone number, email), information collected automatically (device type, IP address, usage patterns), and information from third-party services (Google OAuth).
2. How We Use Your Information
Your data is used to operate and improve the platform, process Trust Pass payments, verify properties, connect tenants with landlords, and send transactional communications.
3. Data Sharing
We do not sell your data. We share data only with verified landlords (after Trust Pass payment), payment processors (Mobile Money providers), and field verification agents as required.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting support@doorserch.com.
5. Contact Us
For privacy-related concerns, contact us at privacy@doorserch.com.